New Account Questions :
1. How can I learn laser?
You can learn using laser by watching a video on functions of Laser. It is broken by features so you can easily navigate through it. It is found here.
You can also take a look at other literature on laser found here.
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2. How do I connect Laser with Excel?
Please refer to our quick instructions found here.
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3. How do I use the Laser Command Center?
Please refer to our quick instructions found here.
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4. Are Genesis
accounts insured?
Genesis is a member of The Securities Investor Protection Corporation (SIPC). Securities in your account are protected up to $500,000 through SIPC. For details, please see http://www.sipc.org/.
Customer protection under the Securities Investor Protection Act does not depend on nationality, citizenship or residence. You need not be a citizen or resident of the United States to be a protected "customer" with respect to dealing with a SIPC member.
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5. Who do you clear through?
Genesis Securities, LLC is a member of the DTCC and is self-clearing. Genesis Securities, LLC also has a clearing relationship with Penson Financial Services, Inc.
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6. What types of accounts can Genesis
customers open?
Genesis' Brokerage services cater to Retail Accounts, Institutional accounts and Proprietary accounts.
Retail accounts:
Individual
Joint Tenants in Common
Joint Rights of Survivorship
Corporate
Partnership
Sole Proprietorship
Limited Liability Company
IRA
Institutional Accounts:
DVP
Correspondent Flipping
Other Accounts (please contact us for more information: info@gndt.com)
Proprietary Accounts:
Proprietary traders require a Series 7 and Series 55 registrations with the NASD.
Proprietary accounts are NOT insured by the SIPC.
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7. What is the quickest way
that I can fund my Genesis account?
The quickest way to fund your account is by contacting your current bank or brokerage firm and supplying them with our wiring instructions, they can be found at here .
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8. What will
be the software charges for my new account using Laser?
Software charges depend on the pricing plan that you have selected. Software charges do not include charges for data fees from the exchanges.
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Technical Questions :
1. How do I open new windows?
To open a new window, you have to click
on view, which will drop down a menu. Then click on
the window that you want to open. For statistical queries,
click on statistics and highlight the query that you
want to open.
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2. How do I close a window?
There are two ways you can close a window.
The first thing you have to do is make sure the window
you are trying to close is highlighted. Next, you can
either press Ctrl+F4 or you can go to file, then close.
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3. How do I save my layout?
There are two ways to save a layout.
The first one is a local layout that is stored on your
machine. The second is a remote layout that is stored
on our databases. Should you decide to travel and would
like to open your layout from any machine, the remote
layout is where you can find it. To do either, click
on File, then either local layout or remote layout.
You can save up to 5 remote layouts per account. You
can also click on the disk icon that is right below
Trade.
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4. How do I open my layout?
There are two ways to do this. One of
them is by clicking on file, then either choosing local,
or remote layout. The other is to click on the open
folder icon right below file.
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5. I can't see NASDAQ/NYSE stock quotes
in my level two or any futures data?
First check to see that you are still
connected to our servers as well as the internet. If
you are then try to switch your quote server by click
on Quote up top and highlighting another quote server.
If that doesn't work, then call Tech Support to see
if your account is enabled for either NASDAQ or NYSE.
The same applies for futures information.
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6. My charts stopped working, what happened?
First make sure that the slide bar underneath
the chart is all the way to the right. If it is, try
switching quote servers by clicking on quote and highlighting
another quote server then the one you are already on.
If that doesn't work and it is your futures charts that
stopped working, check to make sure that the Futures
symbols haven't changed. If that still doesn't work,
please contact a Tech Support Representative to see
if your account is enabled to receive futures data.
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7. How do I program my keyboard?
To program your keyboard, click on trade
then program keyboard. You can assign keys any way you
want.
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8. How do I switch to mouse view?
To switch to mouse view, click on view
then click on either Level II Mouse Style or Level II
Advanced Mouse Style.
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9. I can't see the window I just opened.
Where did it go?
If you have a lot of windows open in
your layout, it is possible for a window to become hidden
by other windows that are open also. To see if your
window is still there, click on window and look to see
if your window is shown there, if it is not, then click
on more windows and see if you can find it there.
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10. How do I change the way my chart
looks or the setting on my charts?
There are two ways to do this. The first
is to just right click on the chart that you want to
change. A new window will pop up with all the settings
for the chart that you can change. The second way to
do it is by highlighting the chart you want to change
and then click on View. Once the menu drops down, click
on Property.
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11. How do I change my default size
in the Level II?
To change your default size, highlight
the Level II that you want to change. Then click on
Trade. When the menu drops down, click on Trade Settings.
A new window will pop up. From this window, you can
adjust almost everything in the Level II. You're default
shares can be changed from this window as well as many
other things.
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12. How come I have to re-enter my order
for multiple orders?
You don't have to re-enter your orders
if you choose not to. In order to switch the setting,
all you have to do is to click on Trade, then check
Speed Mode. This will allow you to enter orders continuously
by pressing Enter on your keyboard without having to
re-enter them.
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13. When I enter an order a box pops
up and says that the Level II is not in Executing mode.
What happened?
To make sure that your Laser is in Executing
mode, check to see if the Exclamation point below View
is pressed in.
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14. Why was my position liquidated?
When your account approaches 50 percent
equity, Genesis Securities will begin to watch your
account more closely. When your account drops below
that point, Genesis reserves the right to liquidate
positions to protect us as well as you.
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15. How come my daily PNL is different
from the Analysis View?
The Analysis view is there for reference
only. It is not 100 percent accurate all the time. At
the end of each day, we match up all the trades that
executed throughout the day and calculate PNL. Each
morning, the PNL is uploaded to your daily trade blotter
for you to view.
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16.How do I close a window that I have opened?
Please select the window with your mouse and either
a) Press Control + F4
OR
b) Click File -> Close
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17. What is B / M or any other qualifier before a NYSE type order?
Genesis uses several DOT lines to route orders to the NYSE and AMEX for redundancy purposes. If one line goes down, traders have access to another one. Different letters or abbreviations stand for the dot - line used. Genesis will usually recommend and/or set a default DOT line for you (the one Genesis feels with deliver the best results), but the traders can chose a different line as well. The type of orders are the same for all DOT lines
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18. How can I place an NX order for NYSE - I do not see that type of order.
NX orders are actually called Direct+ Orders. Therefore, please use the Direct+ order key/selection. They are the same order - just the name varies from platform to platform.
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19. Where can I find the short-sell key?
Using Laser, it is not longer necessary to differentiate between short and sell orders. The software automatically checks whether the order is a sell or a short and marks it accordingly. Therefore the order must be placed as a simple sell and Laser will take care of the rest. Even in the event of placing a sell order for more shares then the corresponding long position, Laser will automatically split the order up into one sell order and one short order. For example, consider being long 500 shares of XYZ. If a sell order is placed through laser for 1,000 shares, Laser will place two orders: One sell for 500 shares and one short-sell for another 500 shares.
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20. I only want to see NYSE Level I information on the montage screen (Level II). How do I do this?
Please right-click on the body for the Level II (montage screen), then select the "Hidden MM" tab and add all ECNs and regional exchanges to the blocked list. Hit APPLY and then hit OK
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21. What does Rapid Buy/Sell do?
Rapid Buy / Sell:
Selects the top of the offer / bid on the level II. Hit enter to hit that offer / bid.
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22. I am using the boardview Plus Normal or Boardview Plus History and I am only getting price data for NYSE symbols. I want to see NASDAQ too!
If you are currently subscribing to NASDAQ quotes and not seeing these quotes, right click on the Boarview, hit Settings and uncheck NYSE only check-box. Hit APPLY and then OK. Save your layout and reopen it.
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23. I am using the Boardview Plus Normal or BoarView Plus History and I am not receiving the correct inside market on the NYSE specialist. I don't care about the inside market on regionals and ECNs and only want to see the NYSE specialist. What do I do?
Right click on the Boarview, hit Settings and CHECK NYSE only check-box. Hit APPLY and then OK. Save your layout and reopen it.
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24. I do not have a C:\ drive on my computer, Laser doesn't install. What do I do?
We have to make a virtual C drive.
Suppose the computer only have I drive. Then do the following step by step:
i. Create a folder 'CDrive' on I drive.
ii. Then start a DOS command window and run the following command
subst c: i:\CDrive
, which will map the physical folder "i:\CDrive" onto the virtual C drive. By this moment, you must see a C Drive in the list of Windows Explorer!!!
iii. Go ahead to do the installation or whatever needed.
However, every time when computer is rebooted, the virtual drive will disappear. To expedite the work, we can put a batch file in the Startup folder to set up the virtual drive automatically. The attachment is the batchfile.
Please remove the ".txt" from the name of batchfile, so as to make the name as "CreateCDrive.bat".
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